01
Appliance identity
- Brand
- NordHaus synthetic
- Category
- Front-load washer
- Model/reference
- NH-W804 / REV.02
- Reported age
- About 4 years
- Connectivity
- Linked demo account
- Current status
- Offline since 08:42
02
Customer-reported issue
“The cycle stops during rinse. The door stays locked and water remains in the drum.”
Attached observation
Synthetic display photo: code D-17 · 08:39
Source: customer statement + attachment03
Available signals
Three rinse interruptions
2 Sep 08:39 · 1 Sep 19:12 · 29 Aug 14:03
Synthetic OEM eventsDrain path to check
The code and symptom guide preparation without identifying a failed part.
Synthetic manual ruleRepair history
No repair history is available in this demonstration.
Source: unknown04
Pre-visit preparation
Questions
- Can the drain pump be heard?
- Does it stop on every programme?
- Was the user-accessible filter checked?
Checks
- Confirm code in service mode
- Inspect drain path, filter and pump
- Measure before concluding
Consider
- Compliant measurement tools
- Pump / hose category—not ordered
- Model documentation
05
Provenance
| Item | Source | Status |
|---|---|---|
| Symptom | Customer statement | SUPPORTED BY AVAILABLE DATA |
| Reference | Demo metadata | SUPPORTED BY AVAILABLE DATA |
| Interruption | Synthetic OEM event | SUPPORTED BY AVAILABLE DATA |
| Possible pump | Manual rule | POSSIBLE |
06
Technician decision
The report prepares checks. It authorises no repair and replaces neither safety procedure, measurements nor professional diagnosis.
07
Post-visit outcome
- Diagnosis
- UNKNOWN
- Action
- UNKNOWN
- Part
- UNKNOWN
- Result
- UNKNOWN
The technician would complete this area after the visit to connect preparation with the real outcome.